Service interruption

Incident Report for W2

Resolved

We have been alerted to an issue that occurred 27th June 2023 between 17:30 and 20:00, affecting our W2-DATA-EKYC-UK-015 service.

Our third party confirmed they were experiencing a "performance degradation to all Credit Online services" which caused our service to return an error. If your bundle has a failover in place, your traffic would have automatically utilised the failover service, if you aren't currently using a failover service, please contact the W2 team to discuss adding this option to your bundles.

The underlying issue was resolved by our third party and normal service has resumed since 20:00. We are monitoring the affected services closely.

Posted Jun 27, 2023 - 17:30 BST