Identified - Dear customer,

We have become aware of a downstream supplier change which has impacted a very limited number of transactions to our Facial Comparison service. The supplier is aware of the issue and we are working with them to resolve the situation as soon as possible.

Updates to follow as soon as we hear back from the supplier.
Sep 18, 15:41 BST
REST API (api.w2globaldata.com) Operational
90 days ago
99.99 % uptime
Today
API v3 ? Operational
90 days ago
99.95 % uptime
Today
Portal ? Operational
90 days ago
99.92 % uptime
Today
Service Checks Degraded Performance
90 days ago
99.94 % uptime
Today
W2-DATA-SANCTION-001 ? Operational
90 days ago
100.0 % uptime
Today
W2-DATA-SPF-001 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP_AND_SANCTION-002 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP-003 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-UK-004 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC_UK-005 Operational
90 days ago
98.84 % uptime
Today
W2-DATA-EKYC-UK-007 Operational
90 days ago
99.83 % uptime
Today
W2-DATA-EKYC-UK-015 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP_AND_SANCTION-006 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-US-005 Operational
90 days ago
98.84 % uptime
Today
W2-DATA-EKYC_LITE-US-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CA-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-NL-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-ZA-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-AGE_VERIFICATION-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DISQUALIFIEDS-UK-008 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYB-UK-009 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DIRECTOR-UK-009 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EMAIL_VALIDATE-010 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-IT-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CH-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-AT-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CZ-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-SK-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-DE-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-IDVCHECK-013 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-022 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-SALACIOUS_NAME-023 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PASSPORT_MRZ-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DRIVING_LICENCE_NUMBER-UK-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-SCANDI-025 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DOCUMENT_CHECK-026 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-POST_REDIRECT-028 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-AU-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-DK-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-ES-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-FR-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DOCUMENT_CHECK-039 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-FACE_CHECK-039 Degraded Performance
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-GLOBAL_MULTISOURCE-043 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_MDV_026 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-GLOBAL_SINGLESOURCE-043 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_CONS_CRED_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_INCOME_VER_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_BANK_ACC_VER_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-MORTALITY-UK-035 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Unresolved incident: Facial Comparison - Supplier Issue.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 BST
Scheduled - Dear Customer,

We would like to take this opportunity to notify you of some scheduled down time by one of our service providers on the morning of Saturday 12th of September from 03:00hrs until 04:00hrs.

This maintenance may affect the W2-DATA-EKYC-GLOBAL_SINGLESOURCE-043 and W2-DATA-EKYC-GLOBAL_MULTISOURCE-043 services.

There may be brief periods during this window where these services are unavailable.

If you have failover configured to one of our alternative suppliers, then you should have minimal disruption but please note that there will be an at-risk period during this time as we will be operating with reduced supplier availability.

If you do not have failover configured, then please speak to your account manager as a matter of priority to ensure that you are able to maintain business continuity.

We expect services to be fully operational again by 04:00hrs GMT on Saturday 12th of September, if there are any delays or issues relating to this maintenance window we will update our status page which can be accessed at https://status.w2globaldata.com

Please accept our apologies for any inconvenience this may cause you.
Aug 29, 08:51 BST
Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.