All Systems Operational
REST API (api.w2globaldata.com) Operational
90 days ago
100.0 % uptime
Today
API v3 ? Operational
90 days ago
99.62 % uptime
Today
Portal ? Operational
90 days ago
99.58 % uptime
Today
Service Checks Operational
90 days ago
99.93 % uptime
Today
W2-DATA-SANCTION-001 ? Operational
90 days ago
100.0 % uptime
Today
W2-DATA-SPF-001 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP_AND_SANCTION-002 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP-003 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-UK-004 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC_UK-005 Operational
90 days ago
98.84 % uptime
Today
W2-DATA-EKYC-UK-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-UK-015 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP_AND_SANCTION-006 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-US-005 Operational
90 days ago
98.84 % uptime
Today
W2-DATA-EKYC_LITE-US-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CA-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-NL-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-ZA-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-AGE_VERIFICATION-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DISQUALIFIEDS-UK-008 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYB-UK-009 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DIRECTOR-UK-009 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EMAIL_VALIDATE-010 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-IT-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CH-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-AT-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CZ-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-SK-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-DE-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-IDVCHECK-013 Operational
90 days ago
99.65 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-022 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-SALACIOUS_NAME-023 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PASSPORT_MRZ-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DRIVING_LICENCE_NUMBER-UK-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-SCANDI-025 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DOCUMENT_CHECK-026 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-POST_REDIRECT-028 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-AU-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-DK-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-ES-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-FR-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DOCUMENT_CHECK-039 Operational
90 days ago
99.87 % uptime
Today
W2-DATA-FACE_CHECK-039 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-GLOBAL_MULTISOURCE-043 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_MDV_026 Operational
90 days ago
99.65 % uptime
Today
W2-DATA-EKYC-GLOBAL_SINGLESOURCE-043 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_CONS_CRED_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_INCOME_VER_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_BANK_ACC_VER_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-MORTALITY-UK-035 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 9, 2020

No incidents reported today.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Postmortem - Read details
Jul 3, 15:35 BST
Resolved - Following the fix deployed at 19:45 we have been continuously monitoring the affected components and all behavior is as expected. We are now closing this incident but will continue to monitor the situation and a Root Cause Analysis will follow within the next 2 working days.
Jul 2, 23:35 BST
Update - We are continuing to monitor for any further issues.
Jul 2, 23:35 BST
Monitoring - We are pleased to be able to confirm that at 19:45 a fix was deployed to the affected services and since this time all services have been behaving as expected. We will continue to monitor the situation until we are confident we can close the incident. Thank you for your patience during this time and once again offer our apologies for any inconvenience caused.
Jul 2, 20:00 BST
Update - We are continuing to work on a fix for this issue.
Jul 2, 19:15 BST
Identified - Upon investigation, we can confirm that since 17:55 we have been experiencing service issues and we have identified the problem and we are actively working to resolve this as a matter of priority. We will continue to provide updates through our normal channels. Please accept our apologies for any inconvenience this may be causing you. We hope to be able to provide updates every 60 minutes.
Jul 2, 18:26 BST
Investigating - We are currently experiencing a potential incident.
Our internal monitoring systems have alerted us to a potential issue and we are currently investigating the cause and impact. We hope to provide a further update in the next 15-20 minutes. Please accept our apologies for any inconvenience this may be causing you.
Jul 2, 18:08 BST
Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Resolved - Upon investigation, we can confirm that between 20:00 BST on the 25th of June and 07:00 BST on the 29th of June we were experiencing partial service issues with our supplier which would have adversely affected our W2_DATA_EKYC_US_005 and W2_DATA_EKYC_UK_005 services.

Please note that if you have a fail-over configured in your workflow then you should not have noticed any service interruption, if you do not have a fail-over service configured then please contact your account manager to discuss this option.

The service has now been restored, please rest assured we are working with the supplier affected as a matter of priority to discover the cause of the incident.
Jun 25, 20:00 BST