All Systems Operational
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API (Legacy) Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Services ? Operational
90 days ago
99.98 % uptime
Today
W2-DATA-SANCTION-001 ? Operational
90 days ago
100.0 % uptime
Today
W2-DATA-SPF-001 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP_AND_SANCTION-002 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP-003 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC_UK-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-UK-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-UK-015 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PEP_AND_SANCTION-006 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-US-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC_LITE-US-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CA-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-NL-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-ZA-005 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-AGE_VERIFICATION-007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DISQUALIFIEDS-UK-008 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYB-UK-009 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DIRECTOR-UK-009 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EMAIL_VALIDATE-010 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-IT-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CH-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-AT-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-CZ-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-SK-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-DE-012 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-IDVCHECK-013 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-022 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-SALACIOUS_NAME-023 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-PASSPORT_MRZ-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DRIVING_LICENCE_NUMBER-UK-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-ADDRESS_LOOK_UP-024 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-SCANDI-025 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-POST_REDIRECT-028 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-AU-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-DK-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-ES-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-FR-029 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-DOCUMENT_CHECK-039 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-FACE_CHECK-039 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-EKYC-GLOBAL_MULTISOURCE-043 Operational
90 days ago
99.68 % uptime
Today
W2-DATA-EKYC-GLOBAL_SINGLESOURCE-043 Operational
90 days ago
99.68 % uptime
Today
W2_DATA_CONS_CRED_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_INCOME_VER_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2_DATA_BANK_ACC_VER_UK_007 Operational
90 days ago
100.0 % uptime
Today
W2-DATA-MORTALITY-UK-035 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 26, 2022

No incidents reported today.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Resolved - Following the supplier fix deployed at 21:36 we have been continuously monitoring the affected components and all behaviour is as expected. We are now closing this incident but will continue to monitor the situation.
Nov 16, 11:17 GMT
Monitoring - We are pleased to be able to confirm that at 21:36 our third party deployed a fix to the affected services and since this time all services have been behaving as expected. We will continue to monitor the situation until we are confident we can close the incident. Thank you for your patience during this time and once again offer our apologies for any inconvenience caused.
Nov 16, 09:06 GMT
Identified - Upon investigation we can confirm that since 23:00 on the 14th November we have been experiencing intermittent service issues and we have identified the problem is isolated to a third party supplier, please note that if you have a fail-over configured in your workflow then you should not notice any service interruption, if you do not have a fail-over service configured then please contact your account manager to discuss this option. Please rest assured we are working with the supplier affected as a matter of priority to implement a fix and return our service to normal working parameters. We hope to be able to provide updates as soon as possible and will update by the end of the day at the latest.
Nov 15, 14:41 GMT
Investigating - We are currently experiencing a potential incident.
We have become aware of a potential issue with our platform and we are currently investigating the cause and impact. We hope to provide a further update in the next 60 minutes. Please accept our apologies for any inconvenience this may be causing you.

Nov 15, 13:20 GMT
Nov 15, 2022
Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.

Nov 12, 2022

No incidents reported.