Following the fix deployed at 11:00 we have been continuously monitoring the affected components and all behaviour is as expected. We are now closing this incident but will continue to monitor the situation.
Posted Oct 18, 2024 - 13:41 BST
Monitoring
We are pleased to be able to confirm that at 11:00 a fix was deployed to the affected services and since this time all services have been behaving as expected. We will continue to monitor the situation until we are confident we can close the incident. Thank you for your patience during this time and once again offer our apologies for any inconvenience caused.
Posted Oct 18, 2024 - 11:05 BST
Identified
Upon investigation we can confirm that since 15:30 on the 18/10/24 we have been experiencing service issues and we have identified the problem and we are actively working to resolve this as a matter of priority. We will continue to provide updates through our normal channels. Please accept our apologies for any inconvenience this may be causing you. We hope to be able to provide updates every 90 minutes.
Posted Oct 18, 2024 - 10:34 BST
This incident affected: Monitoring and Services (W2-DATA-DISQUALIFIEDS-UK-008, W2-DATA-MORTALITY-UK-035).